Hodedoo1's Thoughts
Service with a smile
I went out with my wife to run some errand the other day. We went to an MTS service centre to replace a phone that had decided not to work for her office. Seemed like a simple enough task. We picked up our number from the dispenser and wandered around checking out the various possible repalcements and found one that would suite our needs in the business section. About 20 minutes later a salesman called our number and approached us at the nice table and sat with us to get ready to serve us. It seemed like a simple enough task, telephone centre, replace phone go back to run the rest of our errands. The phone we had still exists but we needed to ensure that it had an extra jack underneath it to use her point of sale machine. The salesman found the exact same model or so he thought and we pointed out that it did not meet our needs as it was missing the jack to fulfill our needs.
We went over to the business section and found one that suited our needs but this is when we ran into problems.. The salesman could not seel us these phones as they were only sold by the business person. They were not there but could be reached by phone and even the manager could not sell us a phone. A message was left for her to call us back immediately. We decided to go have some lunch as immediate service was not happening. Lunch finished still no call, rest of errands run, still no call, back to the lake and a nap, still no call, next day still no call. MTS has not been one of my favorite companies at the best of times but this continued lack of service is getting out of hand. So if you are a business and need to replace your phone through no fault of your own and cannot even receive service at one of the service centers....what the heck is a person supposed to do? NIce investment in an arena...should have invested in more reps and better customer service instead of putting a business person on hold......
I went out with my wife to run some errand the other day. We went to an MTS service centre to replace a phone that had decided not to work for her office. Seemed like a simple enough task. We picked up our number from the dispenser and wandered around checking out the various possible repalcements and found one that would suite our needs in the business section. About 20 minutes later a salesman called our number and approached us at the nice table and sat with us to get ready to serve us. It seemed like a simple enough task, telephone centre, replace phone go back to run the rest of our errands. The phone we had still exists but we needed to ensure that it had an extra jack underneath it to use her point of sale machine. The salesman found the exact same model or so he thought and we pointed out that it did not meet our needs as it was missing the jack to fulfill our needs.
We went over to the business section and found one that suited our needs but this is when we ran into problems.. The salesman could not seel us these phones as they were only sold by the business person. They were not there but could be reached by phone and even the manager could not sell us a phone. A message was left for her to call us back immediately. We decided to go have some lunch as immediate service was not happening. Lunch finished still no call, rest of errands run, still no call, back to the lake and a nap, still no call, next day still no call. MTS has not been one of my favorite companies at the best of times but this continued lack of service is getting out of hand. So if you are a business and need to replace your phone through no fault of your own and cannot even receive service at one of the service centers....what the heck is a person supposed to do? NIce investment in an arena...should have invested in more reps and better customer service instead of putting a business person on hold......
posted by Hodedoo at 8:59 PM
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